What it looks like to work at Vyb

When it comes to Conversational Marketing, your goal is to generate more pipeline while creating a personalised, best-in-class customer experience. Ideally, you want
to create a better buying experience which, in turn, results in higher engagement from potential customers. Ultimately, this needs to translate into optimising
customer engagement.

As an Enterprise Sales Engineer you will lead solution based product demonstrations with our key prospects to ensure nothing stops them from getting the most out of Conversational Marketing. We are passionate about putting customers first, which drives a different sort of sale, while still able to funnel sales.

You’ll be an integral part of the Enterprise Sales team, working with both Pre- and Post-Sales to ensure a functional fit and create innovative solutions for our customers.

Your attention to detail focused on the customer needs will drive rapid customer acquisition, completion, and adoption. This will ultimately improve retention and overall success while helping to collect customer references, case studies, and product feedback.

What you’ll be doing on the team:
  • Leading solution based demonstrations based on a prior discovery of the prospect’s needs.
  • Support and assist sales executives with all aspects of the sales process to help funnel sales including client presentations, proposals, security reviews, and through the close of new business.
  • Listen carefully to prospects and clients to provide market feedback to the Product team and help prioritise functionality needed to drive sales opportunities.
  • Partner with Customer Success to provide new customers with a seamless onboarding experience.
  • Develop a deep understanding of our product capabilities, integrations, configurations messaging, partner ecosystem, and competitive landscape.
  • Cultivate an environment of teamwork, openness, creativity, and continuous improvement.
  • Creatively identify and help drive new programs to improve the sales organisation and to ultimately funnel sales.
  • Full command our internal ecosystem and be able to collaborate cross-functionally to provide the best in customer experience.
  • Grow into an integral part of our sales team helping customers overcome technical and security-related questions and concerns.
  • Passionate about customers extracting the most value out of Drift by sharing best practices for usage and adoption.
  • Lead product demonstrations that provide value and solutions to prospect’s predetermined needs and challenges.
  • Work with customers to understand and validate technical requirements (Platform Integrations, API usage).
  • Make product and process improvement recommendations.
About you and the skills you’ll need:
  • Minimum 3+ years of experience in a technical sales/solutions/consulting role, with a record of top performance in the B2B SaaS or Consulting space for Enterprise accounts/clients, with a good understanding of how to funnel sales.
  • Creative, technical, and naturally persuasive.
  • Technical understanding of marketing automation systems which may include Marketo, Pardot, or Eloqua.
  • A strong working knowledge of HTML, CSS, and JavaScript and are comfortable explaining technical concepts like APIs, webhooks, OAuth, and cookie compliance
  • Detail-oriented and organised.
  • Loves to listen to customers, discussing strategy with colleagues, tackling a challenge head-on.


About the team

Vyb’s Operations team sits at the centre of all of our customer-facing teams, and we’re looking for someone who can empower our rapidly growing Customer Success teams and revolutionise customer experience.

What you’ll be doing in the role:
  • Partnering with CS leadership on business forecasting and KPI reporting so we always know where we are relative to our goals.
  • Data deep dives and helping identify key strategic insights to improve our business.
    Reporting on daily, weekly, and monthly retention for all of our key business units, down to the individual level.
  • Developing a full understanding of our customer health so we can detect early warning signs of churn, find the ideal onboarding process, and identify
    up-sell opportunities.
  • Managing customer distribution and capacity planning across the team to ensure the best possible customer experience.
  • Partner with CS Leaders to understand their teams, business units, and goals.
  • Learn all of the existing systems, routines, and cadences that drive our Customer Teams.
  • Deep dive into our retention reporting and analysis.
    Examine and understand the full customer lifecycle of customers.
  • Begin to take ownership of crucial systems, reporting, and analysis within our CS Ops team.
  • Identify gaps and inefficiencies in our customer journey, and begin to implement solutions for those gaps.
  • Take ownership of specific aspects of our customer journey to ensure best possible customer experience, like retention forecasting, customer health, renewals,
    and professional services.
About you and the skills you’ll need:
  • Have 3+ years of experience in an Operations role focused on Customer Success and ensuring excellent customer experience.
  • Experience with Excel (pivot tables, vlookups, forecasting), CRM management, and Process management.
  • A self-starter with a voracious appetite to learn and grow.
  • Able to translate complex data into simple insights and communicate them effectively.
  • Methodical in your routine and pride yourself in the accuracy of your work.
  • Well spoken, with clear written and verbal communication.
  • Adaptable to rapidly-changing environments and work with cross-functional teams.
  • Collaborative and like working closely with others.
  • An eye for inefficiency and likes to fix challenging problems.


About the role / About the team

Vyb is all about creating personalised experiences for buyers and customers. We believe in building a brand that is customer-centric and focuses on customer engagement. We are currently looking to grow our team of Conversational Marketing Specialists to support the client onboarding process and deliver optimisation engagements to ensure customers realise the full potential of their investment with us.

What you’ll be doing on the team:
  • Support the onboarding of new customers to deploy their Conversational Marketing strategy including configuration, training, go-live support,
    and optimisation.
  • Partner closely with our Customer Success Managers to solidify and execute client deployment strategy based on customer goals and KPIs.
  • Monitor new client performance and address any open issues to ensure timely resolution and great customer experience.
  • Work directly with customers and partners to create and optimise chat workflows for customers, prioritising customer engagement throughout the process.
  • Partner with customers and Customer Success Managers to understand the language they use to market and sell their product, and adopt and evolve this
    messaging in chat workflows.
  • Develop a solid understanding of your customer’s marketing and sales tech stack, including the information that flows through it to drive accurate attribution.
  • Work closely with the internal teams to influence new solutions based on customer feedback, using and applying observations from customer engagement.
About you and the skills you’ll need:
  • Minimum 2 years of experience in Marketing, Customer Support or Customer Success within the technology space (MarTech experience preferred).
  • Willingness to experiment – even if something doesn’t work, be prepared to learn from your failures.
  • Ability to work across teams including marketing, sales, IT and operations.
  • Quick learner, always looking to embrace and master new technologies.
  • Ability to prioritise, multitask and organise workload.
  • Ability to work both individually and collaboratively within a team environment.


Follow us on

© 2021 All rights reserved

For more information on COVID-19 and government regulation: Click here